Nightmare Scenario; Dealing with the Difficult Guest

Nightmare Scenario; Dealing with the Difficult Guest

Event Info:

  • Friday, November 18
  • 10:30am - 12:00pm
  • Marriott Marquis San Diego Marina
  • All Kowledge Levels
  • Trade Only

Session Description

It seems like an inevitable scenario, that no matter what side of the wine and spirits industry you are working in at some point you will have to deal with a difficult guest. Through specific techniques, humor and a sense of resolution, join a panel of experienced professionals as they navigate between some of ways they have dealt with the nightmare scenario. This seminar is lecture based but allows time for plenty of questions from attendees. No wines will be tasted.

Open to Members of the Trade Only


Eric Entrikin
Eric Entrikin
MS | Director of Wine Education, Southern Glazer's Wine and Spirits